Shipping policy

Microsensia LLC

1. Order Processing

All orders are processed after confirmation of payment or approval of a formal quotation (RFQ).

  • Standard processing time: 3–10 business days
  • Custom or made-to-order devices: lead time specified in quotation
  • Orders are not processed on weekends or public holidays

Customers will receive a confirmation email once the order is validated and prepared for shipment.

2. Shipping Methods

MicroSensia LLC ships globally using trusted international carriers.

  • Preferred carriers: DHL, UPS, or equivalent logistics providers
  • Carrier selection may depend on destination, customs reliability, and shipment type
  • Customers may request a specific carrier during the quotation stage

3. Shipping Costs

Shipping fees are calculated based on:

  • Package weight and dimensions
  • Destination country
  • Shipping speed and service level

Shipping costs are:

  • Included in the quotation, or
  • Calculated at checkout (if applicable)

4. International Shipping & Customs

MicroSensia LLC serves customers worldwide.

  • Customers are responsible for customs duties, VAT, and import taxes
  • Any delays due to customs clearance are beyond our control
  • Accurate documentation (invoice, HS code, product description) is provided with every shipment

5. Delivery Time Estimates

Estimated delivery times after dispatch:

  • Middle East: 2–5 business days
  • Europe: 3–7 business days
  • North America: 3–7 business days
  • Rest of the world: 5–10 business days

Note: These are estimates and may vary depending on customs processing and local logistics.

6. Tracking

Once shipped, customers will receive:

  • A tracking number
  • A link to monitor shipment progress in real time

7. Packaging

All products are carefully packaged to prevent damage during shipping.

  • Protective materials are used when needed
  • Packaging is designed to keep items safe during transport

8. Damaged or Lost Shipments

If a shipment arrives damaged or is lost:

  • Notify us within 48 hours of delivery
  • Provide photos and documentation of the issue
  • We will coordinate with the carrier to resolve the claim

9. Incorrect Address

Customers are responsible for providing accurate shipping information.

  • Microsensia LLC is not liable for delays or losses due to incorrect addresses
  • Additional shipping charges may apply for re-delivery

10. Contact

For any shipping-related inquiries:

MicroSensia LLC
Email: info@microsensia.com